The Platform Behind Every Job We Do.
EUT Global's field service operations run entirely through our dedicated mobile Field Operations Platform — giving engineers, our internal service desk, and our clients' service desks complete, real-time visibility into every ticket from the moment it's assigned to the moment it's closed.
From assignment to closure, every step talks to the next
These six steps aren't separate features — they're one continuous job record. Each stage automatically unlocks and informs the next, so nothing has to be re-entered or chased down manually.
Mission Assignment
Jobs and tickets are assigned directly to the engineer's app with full job details.
Acknowledgement
Engineers acknowledge receipt of the assignment, logged and timestamped.
En Route
Engineer marks "en route," visible live to both EUT and the client service desk.
Check-In / Check-Out
Engineers check in and out of each site; time and GPS location are captured and shared in real time.
SVR Submission
Site Visit Reports are completed and submitted directly from the field.
Invoice
Job-linked invoicing generated and tracked within the platform.
See exactly where your engineer is, in real time
Every Check-In and Check-Out captures time and GPS location automatically — no manual logging, no "I'm on my way" phone calls. Both our service desk and your client service desk see the same live position.
- Live GPS location shared on check-in and check-out
- Timestamped arrival and departure for every site visit
- Visible to both EUT's and your service desk simultaneously
Every stage of the job, in one platform
Mission Assignment
Jobs and tickets are assigned directly to the engineer's app with full job details.
Acknowledgement
Engineers acknowledge receipt of the assignment, logged and timestamped.
En Route
Engineer marks "en route," visible live to both EUT and the client service desk.
Check-In / Check-Out
Engineers check in and out of each site; time and GPS location are captured and shared in real time.
SVR Submission
Site Visit Reports are completed and submitted directly from the field.
Invoice
Job-linked invoicing generated and tracked within the platform.
Salary Slip
Engineers can access their salary slips directly through the app.
Accounts
Account-related information accessible on the platform.
Profile
Engineer profile and job history management.
Dedicated Chat Room
A built-in chat room for internal team communication.
Ticket-Based Chat
Separate, ticket-specific chat threads so conversation history stays tied to the exact job.
Live Ticket Updates
Both EUT's and the client's service desks see live status updates on every ticket, start to finish.
Built for clients who want to see everything
Full Transparency
Know exactly where your engineer is and what stage the job is at, in real time.
Accountability
Every check-in and check-out is time- and location-stamped.
Faster Resolution
Dedicated ticket chat keeps communication focused and traceable.
Want to see the platform live?
Book a walkthrough with our team and see exactly how your jobs are tracked, start to finish.
Book a Walkthrough